Frequently Asked Questions
Everything you need to know about our premium virgin hair extensions.
What makes your hair 'Virgin' human hair?
Our virgin hair is 100% natural and chemically unprocessed. It is sourced from a single donor with the cuticles intact and running in the same direction, ensuring longevity and a tangle-free experience.
How long do your hair extensions typically last?
With proper care and maintenance, our premium virgin hair extensions can last between 1 to 2 years. We recommend using sulfate-free products and minimizing excessive heat to preserve the hair's natural luster.
Can I color or bleach the hair extensions?
Yes, because our hair is 100% real human hair, it can be dyed, bleached, and styled just like your own. However, we recommend having a professional stylist perform any chemical treatments to avoid damaging the hair.
How long does shipping take?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and chosen shipping method.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the hair is in its original condition, has not been worn, and the security ties are still intact due to hygiene regulations.
How do I choose the right length and texture?
We offer a variety of textures including Straight, Body Wave, and Deep Curly. We recommend measuring from the top of your head to see where the inches fall; keep in mind that curly textures appear slightly shorter than straight hair of the same length.